Refund policy
Here's the English translation:
Complaints, Warranty and Cooling-off Period
Filing a Complaint Do you have a complaint? Let us know immediately. We will get to work right away to resolve the problem and offer you an appropriate solution.
Cork or Taste Complaint Do you have a taste complaint about a purchased bottle of wine? Please contact us so we can properly assess the complaint and find a solution together.
To process a taste complaint, the following conditions apply:
- The wine was purchased from us less than two months ago.
- The bottle was opened no more than two days ago.
- The bottle is still at least half full, so we can assess the wine if necessary.
After two months, external factors such as sunlight, temperature fluctuations, or humidity can affect the quality of the wine, which means we can no longer process a complaint.
A taste complaint does not affect your statutory rights as a consumer.
Other Complaints For other complaints, you can contact our customer service: 📞 Phone: 013-5909350 📧 Email: info@perfectewijn.nl
We will address your complaint as quickly as possible and aim to respond substantively within 8 working hours.
If your complaint has not been resolved to your satisfaction after contacting our customer service, you can report it to the Disputes Committee via www.sgc.nl, as Perfecte Wijn is affiliated with Thuiswinkel Waarborg (Home Shopping Guarantee). You can also submit your complaint to the Disputes Committee via the European ODR Platform.
Cooling-off Period and Right of Withdrawal After purchase, you have the right to cancel the purchase within 14 days of receiving your order. The costs for returning the order are at your own expense:
- Netherlands: €9.99 per package
- Belgium: €13.99 per package
Once we have received the return shipment undamaged, the paid purchase amount (minus any shipping costs) will be refunded as soon as possible.
Please note: wine whose seal has been broken after delivery is not eligible for refund of the purchase amount due to health protection reasons.
Returns can be sent to: Perfecte Wijn Calenwiel 1 B-C 5056 DB Berkel-Enschot
Warranty Statutory warranty applies to all our products. If a product does not meet reasonable expectations, please let us know. We will then look for an appropriate solution.
